[teknoids] [EXTERNAL] Re: Teknoids Digest, Vol 140, Issue 12

Wagenheim, Michael S - (wagenhei) wagenhei at email.arizona.edu
Fri Apr 21 17:38:43 EDT 2017


Hi Gary

Thanks for the data! It is REALLY helpful in how we are planning around this issue.

Are you just having the students with problematic Macs just reboot through the problem? If so, how are the students handling that?

Thanks,
Michael Wagenheim
---------------------------
Director of IT
James E Rogers College of Law
The University of Arizona
wagenhei at email.arizona.edu



From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of MOORE, GARY
Sent: Friday, April 21, 2017 1:33 PM
To: Teknoids <teknoids at lists.teknoids.net>
Subject: Re: [teknoids] [EXTERNAL] Re: Teknoids Digest, Vol 140, Issue 12

Just FYI - In each of the morning and afternoon exams we had 11 Sierra 10.12.4 and new Softest release freezes.  On average, user freezes about 3 times per exam.

Sent from my iPhone

On Apr 21, 2017, at 4:26 PM, MOORE, GARY <GMOORE at law.sc.edu<mailto:GMOORE at law.sc.edu>> wrote:
Hello Everyone,

We are more than half way through our one of our three busiest exam days.   In the three morning 2L/3L exams, all of which were relatively large # of students, we had a combined total of eleven computers that had Sierra 10.12.4 with the new version of Softest.

So far in our 1L exams, with one done and two left, we have also had a combined total of eleven computers that had Sierra 10.12.4 with the new version of Softest as well, across six exam rooms.

Based on the number of students we are seeing overall, where the user has Sierra 10.12.4 and the new Softest release, 11.0.793.95079, it seems one out of every three exams freeze.   All other Mac users who have the new release, but don't have Sierra 10.12.4, including those who have 10.12.3, are just fine.

Regards,

Gary


<image001.jpg>

Gary Moore
Assistant Dean for Academic Technology
701 Main Street, Columbia, SC 29208
Phone - 803-777-8296
E-mail - Gmoore at law.sc.edu<mailto:Gmoore at law.sc.edu>
Web - http://law.sc.edu<http://law.sc.edu/>

From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of Wondracek, Jennifer
Sent: Thursday, April 20, 2017 5:52 PM
To: Teknoids
Subject: Re: [teknoids] [EXTERNAL] Re: Teknoids Digest, Vol 140, Issue 12

We have not seen these issues in our quizzes (46% Mac), but we have one for every 1L this weekend (civ pro), which should be telling.  Our finals start May 5th, so we are watching it closely.  If we can just get the students to read the emails about upgrading their system, we may make it through.

I do have to say that I think Examsoft has been very forthcoming on the problem and updates to fix it, and I appreciate Brandon Smith and his team working their asses off to get this fixed, especially since this started right before a major holiday weekend.

Doug, don't we all have a drink at the end of finals? :)

Jenny

Jennifer L. Wondracek
Director of Legal Educational Technology
& Professor of Practice
UNT Dallas College of Law
214-243-1790
Jennifer.Wondracek at untdallas.edu<mailto:Jennifer.Wondracek at untdallas.edu>
lawschool.untsystem.edu<http://lawschool.untsystem.edu/>
[Image removed by sender. http://lawschool.untsystem.edu/sites/all/themes/untcolresponsive2b/img/common/signature-line.jpg]
Follow us: Twitter<https://twitter.com/untdallaslaw>
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From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of Edmunds, Doug
Sent: Thursday, April 20, 2017 2:47 PM
To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Subject: [EXTERNAL] Re: [teknoids] Teknoids Digest, Vol 140, Issue 12

I work for a state school so could get fired for this... But I'm starting to think I need to have plenty of hard liquor on hand starting next week.

Sent from my iPhone
--
Doug Edmunds
Assistant Dean for IT
UNC School of Law

On Apr 20, 2017, at 3:36 PM, Starnes, Daniel <DStarnes at law.cwsl.edu<mailto:DStarnes at law.cwsl.edu>> wrote:
We had three Macs freeze during exams this morning.  Each one had Mac OS 10.12.4 and SofTest 11.0.793.95079.  We are having students call ExamSoft so they can look at the computers.

Daniel Starnes
Student Network Systems Manager
California Western School of Law<http://www.cwsl.edu/>
San Diego, CA
dstarnes at cwsl.edu<mailto:dstarnes at cwsl.edu>





From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of MOORE, GARY
Sent: Thursday, April 20, 2017 10:37 AM
To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Subject: Re: [teknoids] Teknoids Digest, Vol 140, Issue 12


Hello Everyone,



Here's an update on the Mac OS Softest release 11.0.793.95079 and Mac OS 10.12.4 Sierra.  We had one small 2L/3L exam today.  Three students had the above criteria.    One of the three had the same issues as the student yesterday I had mentioned below.  That student also froze three times.  The other two students had no issues.



We've sent the log files for both the student yesterday and the student today to Brandon Smith at Examsoft and I know he has forwarded them to Examsoft Development.

Tomorrow's our big day of the week, with 1L exams in the afternoon.   Will keep you all posted on any developments as we have them.

Regards,

Gary


<image001.jpg>

Gary Moore
Assistant Dean for Academic Technology
701 Main Street, Columbia, SC 29208
Phone - 803-777-8296
E-mail - Gmoore at law.sc.edu<mailto:Gmoore at law.sc.edu>
Web - http://law.sc.edu<http://law.sc.edu/>



-----Original Message-----
From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of MOORE, GARY
Sent: Thursday, April 20, 2017 8:03 AM
To: Teknoids
Subject: Re: [teknoids] Teknoids Digest, Vol 140, Issue 12



Good Morning, Michael



Well, the 1L Exam pre release wasn't bad on Monday.  We only had one 1L exam out of the three using Softest.  We had three computers that had multiple freezes but had extra time.



As for the post update release being a fix, not sure on that.  In the 2L/3L Income Tax exam that I was covering, there were two macs out of the entire class (and we're 2/3 mac) that had the new release, that were on 10.12.4 and yet had three freezes each.  However, there were several other 10.12.4 Sierra Macs with the new release in that room that didn't freeze at all.



We're going to get the logs from the one computer that I verified had 10.12.4 and the new release, yet had the freeze today and send that to Examsoft.



We have one 2L/3L exam this morning.   I'll be checking on that.



I can tell you that the freeze prior to the new release did not have to do with whether the softest exams were secured or not. The 1L exam on Monday with Softest was unsecured.   Still froze.



I'll keep you all posted on any updates.   Tomorrow is our big day with three morning exams and then all three 1L afternoon exams on softest.



Gary





Gary Moore

Assistant Dean for Academic Technology

University of South Carolina School of Law E-mail : gmoore at law.sc.edu<mailto:gmoore at law.sc.edu>



________________________________________

From: Teknoids [teknoids-bounces at lists.teknoids.net<mailto:teknoids-bounces at lists.teknoids.net>] on behalf of Wagenheim, Michael S - (wagenhei) [wagenhei at email.arizona.edu<mailto:wagenhei at email.arizona.edu>]

Sent: Wednesday, April 19, 2017 8:38 PM

To: teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>

Subject: Re: [teknoids] Teknoids Digest, Vol 140, Issue 12



Hi Gary



How did it go with your 1L exam before the update was released? Also, How did it go today, post update release? Is the fix really a fix?



We don't start until May 1st. I ran 3 tests templates today on a Mac with 10.12.4 and the ExamSoft update. My first attempt froze in the first 5 minutes. I rebooted and then no problems for the remainder of that test or the other two tests. Eek, false negative? More testing tomorrow.



Thanks,

Michael Wagenheim

---------------------------

Director of IT

James E Rogers College of Law

The University of Arizona

wagenhei at email.arizona.edu<mailto:wagenhei at email.arizona.edu>









-----Original Message-----



Message: 1

Date: Mon, 17 Apr 2017 16:45:14 +0000

From: "MOORE, GARY" <GMOORE at law.sc.edu<mailto:GMOORE at law.sc.edu>>

To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>

Subject: Re: [teknoids] ExamSoft issue with latest MacOS update

Message-ID: <0E950F88-E2B6-40CA-ADE7-6945C073320E at law.sc.edu<mailto:0E950F88-E2B6-40CA-ADE7-6945C073320E at law.sc.edu>>

Content-Type: text/plain; charset="windows-1252"



We started exams today.  We are 66% Mac overall with over 400 students using Macs.

In the exam room I was in this morning, we had 55 2L and 3L students.  Of those 55, 6 students who had Macs w latest operating system froze on average 5-6 times.



I had sent a message out last week once we were aware of the Softest issue, noting to Mac users not to upgrade if they haven't already and noting to those who had about the issue.  Thankfully for once it seems students not upgrading their OS came in handy.



We only have one 1L exam this afternoon using softest, so I will be curious to see the #s there.  The sooner Examsoft fixes this problem, the better.



Gary

Sent from my iPhone







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