[teknoids] ExamSoft issue with latest MacOS update

Covey, Chad covey at law.unm.edu
Thu Apr 13 16:57:16 EDT 2017

The word from Exam4 is that V. disables the Touch Bar without manual intervention.  Our team tested it on regular, older Macs (no Touch Bar) and haven’t had restart or any other issues.


From: Teknoids [mailto:teknoids-bounces at lists.teknoids.net] On Behalf Of Phillip C. Bohl
Sent: Tuesday, April 11, 2017 4:36 PM
To: Teknoids <teknoids at lists.teknoids.net>
Subject: [teknoids] ExamSoft issue with latest MacOS update


How are you approaching this issue?

We have been told by their technical support that students may find a need to reboot as many as ten times during an exam.

This is worse than terrible.

We have a 1L performance exam on Thursday this week.  We figure at least 50% of our students have already installed the MacOS update.

How is Exam4 doing these days?


[DC08B288-7A0F-40D1-AFF0-F4CF8CA5DBFC]Phillip C. Bohl, J.D., M.L.I.S.
Assistant Dean, Information Services
Pepperdine University School of Law
TEL:  (310) 506-4813<tel:%28310%29%20506-4813>

---------- Forwarded message ----------
From: ExamSoft Worldwide <admins at examsoft.com<mailto:admins at examsoft.com>>
Date: Mon, Apr 10, 2017 at 2:00 PM
Subject: Update regarding SofTest
To: phillip.bohl at pepperdine.edu<mailto:phillip.bohl at pepperdine.edu>


Dear ExamSoft Administrators,

With finals quickly approaching, we want to update you on two items that are limited to students who are using the MacOS, which might impact your upcoming exams.

The first is a recent update to MacOS Sierra. Mac OS 10.12.4, which was released on March 24th is causing mid-exam freezes. Shortly after its release, we began receiving reports of this issue on devices that had updated to this version. Thanks to the outpouring of information from clients like you, we have been able to identify the root cause of the issue. We are currently working with Apple to identify the best way to resolve this freeze.

At this time, we recommend that students who have not yet updated to 10.12.4 refrain from doing so. We are aware that many students have already updated, and we are actively working to resolve this issue as quickly as possible.

In addition, we want to ensure you are aware of an Apple feature that allows you to define words using a three-finger tap. While students are able to see definitions of the selected words, they are not able to insert any content. During a secure exam, this feature is not being disabled. In the short term, students can manually turn off this functionality prior to starting an exam using the instructions found here<http://go.examsoft.com/e/15302/-disable-3-finger-tap-on-a-mac/9n14y6/636986789>,  We understand that this is not a long term fix and plan to address vulnerability in a new release of our testing software over the summer.

We appreciate your patience while we investigate and resolve the items outlined above.  We will update you as new information is made available.

If you have any questions, please reach out to your customer success specialist.


ExamSoft Support

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