[teknoids] Westlaw Registration Issues?
kedwards at richmond.edu
Fri Aug 21 09:23:01 EDT 2015
We saw a handful of errors, and solved the issue by sharing another code. I’ll let our librarian contact with Westlaw know that this has been an issue for several folks.
Kimberly M. Edwards, CG'13, ACSP
Computer Services Coordinator
Law School Library
28 Westhampton Way
University of Richmond, VA 23173
kedwards at richmond.edu
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From: Teknoids <teknoids-bounces at lists.teknoids.net<mailto:teknoids-bounces at lists.teknoids.net>> on behalf of "Thomas B. Walter" <walter at mc.edu<mailto:walter at mc.edu>>
Reply-To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Date: Wednesday, August 19, 2015 at 9:45 AM
To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Subject: Re: [teknoids] Westlaw Registration Issues?
I have been dealing with the problem since July. We received an entire batch of passcodes for our summer starters that gave the error. I have had two that ran into the problem this fall. Westlaw issued a second set of codes that seemed to work fine. I got no answer from them what the problem was.
Thomas B. Walter, J.D.
Reference / Computer Services Librarian
Mississippi College School of Law Library
walter at mc.edu<mailto:walter at mc.edu>
On Wed, Aug 19, 2015 at 8:10 AM, Larry Ross <lross at law.gwu.edu<mailto:lross at law.gwu.edu>> wrote:
A small but significant number of our new students are having problems registering Westlaw accounts. When they enter their registration codes, they're getting a message saying that the code is already in use. The codes are nice, fresh registration codes, and the from the "West Admin" interface I can see that the codes are "Not registered". Westlaw Tech Support can fix it on a case-by-case basis, but I don't think that's a practical solution. Is anyone else seeing the same problem?
Head of Electronic Services
Jacob Burns Law Library
George Washington University Law School
716 20th Street NW
Washington, DC 20052
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