[teknoids] Westlaw Registration Issues?

Edwards, Kim kedwards at richmond.edu
Fri Aug 21 09:23:01 EDT 2015


We saw a handful of errors, and solved the issue by sharing another code.  I’ll let our librarian contact with Westlaw know that this has been an issue for several folks.

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Kimberly M. Edwards, CG'13, ACSP
Computer Services Coordinator
Law School Library
28 Westhampton Way
University of Richmond, VA  23173
kedwards at richmond.edu
(804) 287-6687

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From: Teknoids <teknoids-bounces at lists.teknoids.net<mailto:teknoids-bounces at lists.teknoids.net>> on behalf of "Thomas B. Walter" <walter at mc.edu<mailto:walter at mc.edu>>
Reply-To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Date: Wednesday, August 19, 2015 at 9:45 AM
To: Teknoids <teknoids at lists.teknoids.net<mailto:teknoids at lists.teknoids.net>>
Subject: Re: [teknoids] Westlaw Registration Issues?

I have been dealing with the problem since July. We received an entire batch of passcodes for our summer starters that gave the error. I have had two that ran into the problem this fall. Westlaw issued a second set of codes that seemed to work fine. I got no answer from them what the problem was.

Thomas

Thomas B. Walter, J.D.
Reference / Computer Services Librarian
Mississippi College School of Law Library
walter at mc.edu<mailto:walter at mc.edu>

[http://law.mc.edu/files/3514/3758/1962/picture_150.jpg]

On Wed, Aug 19, 2015 at 8:10 AM, Larry Ross <lross at law.gwu.edu<mailto:lross at law.gwu.edu>> wrote:
Teknoids,

A small but significant number of our new students are having problems registering Westlaw accounts.  When they enter their registration codes, they're getting a message saying that the code is already in use.  The codes are nice, fresh registration codes, and the from the "West Admin" interface I can see that the codes are "Not registered".  Westlaw Tech Support can fix it on a case-by-case basis, but I don't think that's a practical solution.  Is anyone else seeing the same problem?

Thanks,

Larry Ross
*****************
Lawrence Ross
Head of Electronic Services
Jacob Burns Law Library
George Washington University Law School
716 20th Street NW
Washington, DC 20052
202-994-0037<tel:202-994-0037>

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