[teknoids] Teknoids Digest, Vol 120, Issue 3

Mari Cheney maricheney at lclark.edu
Wed Aug 19 12:51:20 EDT 2015


Yes, I have encountered the same issue. After handing out the passwords at
orientation on Friday, I've already had 2 students with the "password in
use" issue.

Mari Cheney, J.D., M.L.I.S.
Digital Resources & Reference Librarian
Lewis & Clark Law School, Boley Law Library
503-768-6708
lawlib.lclark.edu


On Wed, Aug 19, 2015 at 9:00 AM, <teknoids-request at lists.teknoids.net>
wrote:

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> Today's Topics:
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>    1. Westlaw Registration Issues? (Larry Ross)
>    2. Re: Westlaw Registration Issues? (Thomas B. Walter)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Wed, 19 Aug 2015 09:10:39 -0400
> From: Larry Ross <lross at law.gwu.edu>
> To: teknoids at lists.teknoids.net
> Subject: [teknoids] Westlaw Registration Issues?
> Message-ID:
>         <
> CAEOotDs7MwoesJ3Z8idEzxr28AYpWPgWf1fJnMUmzCrsHRGqZw at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Teknoids,
>
> A small but significant number of our new students are having problems
> registering Westlaw accounts.  When they enter their registration codes,
> they're getting a message saying that the code is already in use.  The
> codes are nice, fresh registration codes, and the from the "West Admin"
> interface I can see that the codes are "Not registered".  Westlaw Tech
> Support can fix it on a case-by-case basis, but I don't think that's a
> practical solution.  Is anyone else seeing the same problem?
>
> Thanks,
>
> Larry Ross
> *****************
> Lawrence Ross
> Head of Electronic Services
> Jacob Burns Law Library
> George Washington University Law School
> 716 20th Street NW
> Washington, DC 20052
> 202-994-0037
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> Message: 2
> Date: Wed, 19 Aug 2015 08:45:49 -0500
> From: "Thomas B. Walter" <walter at mc.edu>
> To: Teknoids <teknoids at lists.teknoids.net>
> Subject: Re: [teknoids] Westlaw Registration Issues?
> Message-ID:
>         <CAOSkKvQ=Z=
> kweceDpOH7ec4fxtgRhAjVpi-fxvXVOZTAjjb-1g at mail.gmail.com>
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>
> I have been dealing with the problem since July. We received an entire
> batch of passcodes for our summer starters that gave the error. I have had
> two that ran into the problem this fall. Westlaw issued a second set of
> codes that seemed to work fine. I got no answer from them what the problem
> was.
>
> Thomas
>
> Thomas B. Walter, J.D.
> Reference / Computer Services Librarian
> Mississippi College School of Law Library
> walter at mc.edu
>
>
>
> On Wed, Aug 19, 2015 at 8:10 AM, Larry Ross <lross at law.gwu.edu> wrote:
>
> > Teknoids,
> >
> > A small but significant number of our new students are having problems
> > registering Westlaw accounts.  When they enter their registration codes,
> > they're getting a message saying that the code is already in use.  The
> > codes are nice, fresh registration codes, and the from the "West Admin"
> > interface I can see that the codes are "Not registered".  Westlaw Tech
> > Support can fix it on a case-by-case basis, but I don't think that's a
> > practical solution.  Is anyone else seeing the same problem?
> >
> > Thanks,
> >
> > Larry Ross
> > *****************
> > Lawrence Ross
> > Head of Electronic Services
> > Jacob Burns Law Library
> > George Washington University Law School
> > 716 20th Street NW
> > Washington, DC 20052
> > 202-994-0037
> >
> > _______________________________________________
> > You are currently subscribed to teknoids as: walter at mc.edu.
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