Re: [teknoids] Mac Softest Exam Closeout -Dock App Crash Issue - Yosemite

Starnes, Daniel dstarnes at law.cwsl.edu
Wed Dec 3 14:08:30 EST 2014


This message was originally HTML formatted.  View in a HTML capable client to see the original version.\r\n\r\n          How many students were using Yosemite without a problem?  I am just wondering how common the failure is.

 Daniel Starnes
 CWSL

 ---- Original Message ----
 From: "MOORE, GARY" GMOORE at law.sc.edu
 Sent: 12/3/2014 8:05:20 AM
 To: "Teknoids at ruckus.law.cornell.edu" Teknoids at ruckus.law.cornell.edu
 Subject: [teknoids] Mac Softest Exam Closeout -Dock App Crash Issue - Yosemite

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Hello Everyone, 



Its the third day of exams here at South Carolina.   We ran into an issue with two MAC students, both of whom are using Yosemite.  When they exit a Softest exam (whether actual exam file or mock exam), the dock app doesnt properly load and the screen background continually flashes between a black screen and the users desktop screen.     



So we tried all the normal fixes - rebooted the computer, reset the PRAM, even worked with Examsoft tech support on the problem and tried fixes such as deleting the app.plist file.     The only solution was to create a new user account, then install Examsoft on that (you will also need to give that account  read write permissions to the Softest application folder and the softest.datn file).  



I Googled the problem and It appears to be not just a Softest issue, as the problem has also occurred for users using StuffIt and Google Drive with Yosemite. 



I was wondering if anyone else had come across the problem as well and had a fix for it, besides creating a new user account on the system.  It is user account specific.  Please let me know. 



Regards, 



Gary 





Gary Moore 

Assistant Dean for Academic Technology 



Phone  803-777-8296 

E-mail  Gmoore at law.sc.edu 

Web  http://law.sc.edu 

   
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